Peace of Mind Promise

Product Warranty

All our online sales platforms offer a 3-month standard warranty for purchases. Whether you shop on our official website store, Shopee, Lazada or any other online sales platform where our products are available, you can rest assured that your purchase comes with a 3-month warranty. This standard warranty covers any manufacturing defects or issues, ensuring you have peace of mind with every purchase.

The warranty does not cover any products except for the following:

Aroma Nebulizers:

  • Only the main unit of the aroma nebulizers is covered under the warranty.


Please note that nozzle heads of aroma nebulizers are excluded from this warranty. This means that while the main unit of the aroma nebulizer is covered, the nozzle heads are not. If you encounter issues with the nozzle head, you will need to purchase replacements separately.

The warranty provides assurance that the mentioned products, along with all their components, are free from material and workmanship defects during normal use and service.  Please keep in mind that improper product use or maintenance (for example, water or oil leakage into the electric part) will void your product warranty. 

Ready for more peace of mind and protection?

Subscribe to our mailing list and enjoy an extended local warranty on all hardware components at no additional cost! When you make a purchase through our official website store or any of our online sales platforms, you qualify for an extended 6-month warranty starting from the date of purchase.

To take advantage of this extended warranty, simply submit the WarrantyBoost Form within the first 14 days of your purchase. By doing so, you will extend the standard 3-month warranty by an additional 3 months, totaling a 6-month warranty period from the date of purchase.

Please make sure to join our mailing list within the first 14 days from the date of your purchase to activate this extended warranty. If you do not subscribe within this timeframe, the standard warranty duration applicable at the point of purchase will remain in effect.

 

The following items are not covered by warranty:

  • Damage to the product as a result of the customer failing to adhere to standard operating procedures outlined in the user's manual.
  • Damage brought on by mishaps, abuse, alterations, or tampering.
  • Incorrect use of electrical supply and voltage or the use of fast charging.
  • Damage due to corrosion, rusting, and general wear and tear.
  • Damage caused by essential oils that are not intended for use with an Aroma Nebulizer.
  • Defects and damages caused by improper testing, operation, maintenance, adjustment, or any other type of alteration or modification.