Refund policy

shcent's Exchange Elegibility Guidelines:


To be eligible for an exchange, your product must meet the following enchanting criteria:

  • Product was purchased within the past 7 days.
  • The product you wish to exchange is accompanied by its original receipt or a valid proof of purchase.
  • The product remains untouched, unopened, ensconced in its original packaging, and in a pristine selling state.

For exchange requests, please bring your products to our office for processing. Ensure that you have the original purchase receipt and the product in its original packaging to facilitate a smooth exchange. Our team will assist you with the exchange process and address any questions or concerns you may have. If you need further assistance or have any queries before visiting, feel free to contact us.


Exchange Policy:

  • Exchange Delight: Should the product you've purchased prove to be defective or vary from your receipt, we gladly offer exchanges.
  • Price Parity: If the product you wish to exchange for is of a higher value than your initial purchase, you'll simply need to supplement the price difference.
  • Fair Trade: Conversely, if your desired exchange item is of a lower value, no change will be provided.
  • Single Exchange Stipulation: Please note that product exchanges can only be performed once and this privilege will no longer be applicable for future transactions.

 

shcent's Monetary Refund Guidelines

Given the delicate nature of our products and our commitment to hygiene, we do not offer refunds for non-defective items. Refunds for defective products will be evaluated individually and granted at the discretion of our management following a thorough investigation.

If you wish to request a refund, please contact us at customercare@shcent.com within seven days of receiving the defective item requesting a refund, providing your order number and the reason for the refund.

Upon approval of the refund request, the reimbursement will be initiated within a span of 14 days and it will be credited back to the original payment method.

To complete the refund process, please ensure that you return the product in its original packaging and in unused condition to our office. This step is necessary to finalize the refund and ensure that the product meets our return policy requirements. If you have any questions about the return process or need assistance, please do not hesitate to contact us.